Customer Service

When you purchase from cyberquadgokart.shop, you’re buying from a company that’s been in the business of providing quality products by catalog and Internet directly to customers for 30 plus years, and that means we’ll be here to answer your questions and provide customer service when you need it. Our focus is your satisfaction.

Return Policy

If up to 60 days of owning your product, you decide you don’t want it for any reason, get to us via email on Support@cyberquadgokart.shop for a return authorization and just send it back. We’ll gladly refund your money (less shipping and restocking charges) – no questions asked.
Deductions apply on dirty, missing or damaged merchandise/parts. If a unit is returned damaged, dirty or in other than new, resellable condition, there will be a $79 deduction for repair and/or cleaning fees.
This return policy does not apply to any product that has been altered, abused, is completely used, has not had proper maintenance or assembly, or is otherwise damaged due to negligence. Returned merchandise must be in new, unused condition and include the original box and/or packaging with all documents and tags included. Shipping expense is not refundable nor reimbursable for any reason. Items will be returned at your expense. The returned item must be insured for full purchase price. Merchandise will not be accepted for return unless authorized. Please get to us on Support@cyberquadgokart.shop for a Return Authorization Number and the correct shipping address.


We strive to provide the best customer service possible. We have several years of expertise providing high quality customer service the right way! Your satisfaction is very important to us, and we welcome your questions and comments. Please email on Support@cyberquadgokart.shop to speak to a customer service representative. Our technicians are here to help you with any questions. Please read all owner’s manuals and directions carefully before operating any powersports vehicle!
If you have challenges with any product, please let us know as soon as possible. We will work on your behalf with the manufacturer at resolving any problems.
Order availability depends on the colors in stock. If a color is not in stock, we will notify the customer upon receiving notification from the supplier.

Return Packaging Requirements


When returning an ATV, GoKart, Scooter, UTV or Hoverboard, the item needs to be packaged in the original crate/box and strapped on a pallet. The item must be in clean, like new condition. The crate should be surrounded by cardboard and wrapped with clear wrap in the same way it was originally shipped to minimize shipping damage.

Restocking Fee

Return, handling, restocking and original shipping charges apply for any refused or returned merchandise as follows:

  • $249.98 for GoKarts smaller than 150cc
  • $349.98 for 150cc GoKarts
  • $499.98 for GoKarts larger than 150cc
  • $499.98 for UTVs
  • $399.98 for Trailers
  • $199.98 for electric ATVs, Electric Sit/Stand Scooters and Electric Dirt Bikes
  • $279.98 for ATVs, Scooters, Dirt Bikes, Motorcycles and Trikes under 125cc
  • $399.98 for ATVs, Scooters, Dirt Bikes, Motorcycles and Trikes 150cc or larger
  • $289.98 for Mini Bikes
  • $89.98 for Hoverboards
  • $149.98 for Pocket Bikes
  • $199.98 for Generators
  • $29.98 for Helmets
  • $29.98 for Parts

A restocking fee of 24% will be applied for returns of all other items when Cyber quads is not at fault or the product being returned is not defective. A restocking fee will be applied to all refused items.

Return Shipping

Return shipping charges are the responsibility of the customer for any reason.

Returning Finance Purchases

For all Timepayment Finance Purchases and Pay-Tomorrow Finance Purchases: Due to the nature of the finance agreement between these finance companies and the customer, our standard 60 day return policy does not apply to purchases made using these finance options.

Cancellation Policy

For orders paid by credit card, debit card or PayPal: If an order is canceled for any reason prior to the payment method being processed, there is no cancellation fee. If an order is canceled for any reason after the order payment method has been processed, the customer is responsible for a five percent (5%) processing fee, without exception.

For orders paid by instant check, ACH or checking account: If an order is canceled for any reason after the payment method is received and deposited, the customer is responsible for a five percent (5%) processing fee, without exception.

For all Timepayment and Pay-Tomorrow finance purchases: Per these companies’ policies, once the finance agreement has been signed and submitted by the customer, the order cannot be canceled, without exception.

For all other finance purchases: Canceling any other finance order is subject to the terms of the respective finance company and will incur any fees levied by the finance company, without exception.

For orders that have shipped: If an order is canceled for any reason after it has shipped, the customer is responsible for a five percent (5%) processing fee regardless of payment method and all shipping charges and all restocking fees, without exception.